Exchange and Return Policy
At Smart Price Shop, we understand the value of your hard-earned money. That’s why we’ve curated a vast selection of high-quality products at unbeatable prices, making luxury accessible to everyone. Whether you’re looking for the latest tech gadgets, trendy fashion pieces, home essentials, or unique gifts, we’ve got you covered.
Eligibility for Exchange or Return:
You may request an exchange or return within 28 days of receiving your order. To be eligible for an exchange or return, items must be unused, in their original condition, and in the original packaging with all tags attached.
Initiating an Exchange or Return:
1. Contact Us:
2. Return Authorization:
Once your request is approved, we will provide you with a return authorization number and instructions on how to proceed.
3.Package the Items:
Pack the item(s) securely in the original packaging or a suitable shipping container, along with the return authorization number.
4. Return Shipping:
You are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product. We recommend using a track able shipping method for your return.
5. Exchange Process:
If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting us for return authorization. Once we receive your returned item(s) and verify their eligibility, we will process the exchange and ship the replacement item(s) to you.
6. Return Process:
Upon receiving your returned item(s) and confirming their eligibility, we will issue a refund to your original payment method, minus any applicable shipping fees, within 3 business days.
7. Exceptions:
Some items may not be eligible for exchange or return due to hygiene reasons or if they are marked as final sale. Please check the product description or contact us for more information.
We reserve the right to refuse returns that do not meet the eligibility criteria outlined in this policy.
8. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as applicable, and may request photo evidence of the damage or defect.